Frequently Asked Questions
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To place an order:
800-366-1920
9:00 AM – 8:00 PM EST,
Monday - Friday
To Contact Customer Service:
877-867-1920
9:00 AM – 5:00 PM EST,
Monday - Friday
Corporate Office:
Really Good Stuff, LLC
5 Research Drive, Suite 150
Shelton, CT 06484
Phone: 203-261-1920
Fax: 203-268-1796
Send us an email:
Select a question...
Is it safe to use my credit card?
Really Good Stuff values our customers' privacy and security. That is why we use SSL (Secure Socket Layer) Protection to insure the highest level of safety for credit card transactions. You can take full advantage of the convenience of ordering on the web, secure in the knowledge that your valuable credit information is being protected.
Purchase Order Policy
Please send your purchase order with an authorized signature and title. If your school does not issue purchase orders, you must submit your order on school letterhead with a PO number and signed by the person with purchasing authority.
We accept Purchase Orders by fax, mail, email and on our website. Please do not send us the original if you fax, email or place your order on the web, this may result in a duplicate order.. We do not accept purchase orders over the telephone. Place your Purchase Order on line it’s quick and easy 24 hours a day. After selecting the items you would like to order, select the Purchase Order pay method and set up an account. Please include your School name and address for shipping. For invoicing, please supply the District or proper name and address for Accounts Payable.
Mail:
Really Good Stuff, Inc.
5 Research Drive, Suite 150
Shelton, CT 06484
Phone: 203-261-1920
Fax: 203-268-1796
What is the Really Good Stuff, Inc Privacy Policy?
You can read our privacy policy here: click here
Out of stock items
In the unlikely event that one or more of your items is back-ordered, the bulk of your order will ship. The items that are temporarily out of stock will go out to you as soon as they are received and ship via Ground delivery or United States Postal Service. Your credit card will only be charged for the amount of the item(s) that ship, the shipping and processing is charged on the original shipment.
Really Good Stuff Policy on Exchanges and Returns
You can read our policy on exchanges and returns here: click here
How Do I Update My Email Account?
For your convenience please refer to the link below where you may choose your email preferences or be removed. We hope there is a category that meets your needs so we may still stay in touch with you!
Click here to change your email preferencesShipping Policy
You can read our shipping policy here: click here
Ordering and Payment Options
An e-mail address and/or telephone number is extremely important so we can contact you quickly if there are any questions. Whenever possible, please supply your School name and address for shipping and don’t forget to tell us if your school is closed for holidays and vacations!
You can place your order Online, Phone, Fax or Mail. We accept VISA, MasterCard, AmEx, and Discover. If your order includes both in-stock and out of stock items, you will initially be charged only for the in-stock portion of your order plus shipping and processing fees. Your order will not incur additional shipping charges for any back ordered items.
Phone Orders: The toll-free number is 1-800-366-1920. Our helpful representatives are available to take your order Monday through Friday 9:00 AM to 8:00 PM (EST). We do not accept Purchase Orders or check payments by phone.
Fax Orders: 24 hours a day at 203-268-1796.
Mail Orders: If you prefer to use a personal, company check or money order please mail your order to the following address.
Really Good Stuff, Inc.
5 Research Drive, Suite 150
Shelton, CT 06484
Purchase Orders: Please send your purchase order with an authorized signature and title. Check that your billing and shipping information is correct. If your school does not issue purchase orders, you must submit your order on school letterhead signed by the individual with purchasing authority. We do not accept purchase orders over the telephone. Please mail, fax or place your Purchase Order online. If you fax your Purchase Order, please do not send us the original.
If you place your Purchase Orders online you will need to create an account at the time of checkout.
School Breaks and Summer Shipments if your school, Central Receiving Department, or residence will not be available to accept shipments during the summer months or during extended vacations, please note those dates on your order so that we may ship your order during a time when it can be received.
Track Your Order
We do offer tracking for all orders on our web site. All customers who have placed their orders online will be issued tracking numbers via e-mail to check the status of their orders, don’t forget to supply your e-mail address when you are ordering so we can supply the tracking information. If you have placed your order over the phone, you may track your order on our website by using the order number that was supplied to you by one of our representatives at the end of your order.
Please click here for easy tracking information. If you have any other questions you may call our Customer Service Department toll free at 1-877 867-1920 from 9:00 AM to 5:00 PM (EST), Monday through Friday.
Priority Shipping Policy
Super Priority Express: Guaranteed delivery of in-stock items in 3 business days for orders placed by 12 noon (EST). Please add $15.00 to standard shipping and include your street address. UPS will not deliver to a P.O. Box. Express delivery is not available for U.S. orders shipping outside the continental U.S., or for items that require additional shipping time and/or charges. Please refer to item descriptions for details. For orders over $150, add an additional 10% to the order total, including the standard shipping charge.
Canada Shipping Policy
Delivery charges listed below for 7-10 business day delivery:
Up to $29.99 - $4.95
Up to $49.99 - $6.95
Up to $99.99 - $8.95
$100.00 and up 14% of order sub total
Please add an additional 20% of your product subtotal to your order which covers all duties, taxes and additional International charges. Payment made by credit card will be billed in US dollars. Check payments must be is US funds payable by a US bank.
Items that require additional shipping time and/or charges are not eligible for shipping outside the 48 contiguous US states.
Request a Quote or Sole Source Document
Our Sales Department strives to obtain the best pricing possible to meet your needs in cases where large volumes of product are needed. If you would like to request a quote you may fax us, attention Quote Department at 1-203-268-1796 with the following information on an official School form or letterhead. Please include the following:
- Billing and Shipping information, as it will be seen when the order is placed
- Contact name along with fax and phone numbers
- Item numbers with descriptions and quantities
- Preferred pay method
To email your request please click here.
With the fax number or email you provided, you will receive a quote on the total of the order including shipping and processing fees. Quotes are valid for 30 days from receipt. Our Sales Department can reached toll free at 800-466-1935.
Is Really Good Stuff on bid with my school?
Please check with your District to see if we are a preferred vendor.. We'd love to be added to your bid list today! Please click here to submit a form.
Really Good Stuff's dedicated Account Management Team is committed to meeting every district’s individual requirements and goals through responsive, personalized service. Call 800-466-1935 and let us know how we can help.
Credit Application
For first time orders from a Daycare or Private School, we are asking for completion of a credit application for Net 30 billing. Please complete the application under the following link and return to the credit department as noted on the final page. Click Here.
Orders may also be pre-paid by Visa, MasterCard, or Discover. To make a payment, please contact our customer service department toll free at 877-867-1920, our representatives are available Mon-Fri from 9am-5pm EST.
You may also pay by check, our mailing address is:
Really Good Stuff
PO Box 734329
Chicago, IL 60673-4329
Tax Exempt
To apply your Tax Exempt number on a web order you must be shipping to your school or business. When you select the button to ship to your School, Childcare Center or Business at checkout a link will be under your order total asking if you “Are Tax Exempt”. Click on the link and put in your number. If you are ordering by phone, fax or mail please include your Tax Exempt number.
Limited Lifetime Warranty for Furniture Products
Really Good Stuff® sells high-quality furniture products created for the best brands in early childhood classrooms, and we back these products up. As outlined in more detail in our furniture warranty guideline, if certain furniture products become defective within the warranty period, we will replace the item at no additional charge. Furniture in the following product lines are covered by our non-transferable Limited Lifetime Warranty: Environments®, MyPerfectClassroom®, VersaSpace™, Value Line™ Birch, and Value Line™. Additional manufacture warranties may apply to individual brands of furniture. Furniture products eligible for the Limited Lifetime Warranty are covered for the reasonable life of the product used in a normal classroom environment.
Really Good Stuff® sells high-quality furniture products created for the best brands in early childhood classrooms, and we back these products up. As outlined in more detail in our furniture warranty guideline, if certain furniture products become defective within the warranty period, we will replace the item at no additional charge. Furniture in the following product lines are covered by our non-transferable Limited Lifetime Warranty: Environments®, MyPerfectClassroom®, VersaSpace™, Value Line™ Birch, and Value Line™. Additional manufacture warranties may apply to individual brands of furniture. Furniture products eligible for the Limited Lifetime Warranty are covered for the reasonable life of the product used in a normal classroom environment.