Returns & Exchanges

Our Guarantee to YOU

We want you to be happy with everything you purchase. If something doesn't meet your satisfaction, simply return the unused product following the directions on the back of your packing slip. We’ll be happy to give you a refund, an exchange, or a credit on your next order. Items must be unused and in their original packaging. The original shipping cost is not refundable and customers are responsible for return shipping cost. Returns after 30 days, please contact us, may be subject to restocking fees if approved.

To process a return, simply fill out the Returns Form and ship it with the returned product to the address below. A copy of the original packing list or invoice must accompany the product. The Returns Form is located on the back of the packing slip OR you can download the form:

Returns Form (PDF)

Download and print this form. Fill it out entirely, and return it with your product.

If Your Order Is Damaged

Before signing for delivery, inspect your packages for damage. Be sure to note any damage and the number of packages received, and have the driver sign, too. Please contact our Customer Support Team within 10 days to report receipt of any damaged products. We’ll be happy to send a replacement.

If Your Product Is Defective

If a product proves to be defective within one year of purchase, after normal use, we will repair or replace the item. Some products may be covered by manufacturers' warranties that extend beyond a year. Please contact our Customer Support Team for additional information and assistance.